Returns & Exchanges

At Shelly, we want you to be completely satisfied with your tech purchase. If your device isn't the perfect fit, you can return or exchange eligible electronics within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the device in its original packaging including all manuals, cables, and accessories to ensure a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

4

Receive Your Refund

Once our technicians inspect the hardware, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing