Frequently Asked Questions

Everything you need to know about your Shelly electronics experience.

What kind of warranty comes with my Shelly devices?

All Shelly products come with a standard 24-month manufacturer's warranty covering any hardware defects or malfunctions under normal use.

How long does shipping take for international orders?

Standard international shipping typically takes 7-14 business days. Expedited shipping options are available at checkout for delivery within 3-5 business days.

Are Shelly products compatible with major smart home ecosystems?

Yes, our devices are designed to be highly compatible with Amazon Alexa, Google Home, and other MQTT-supported platforms right out of the box.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your items in their original packaging for a full refund.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your shipment in real-time.

Do I need a hub to use Shelly smart devices?

No, Shelly devices connect directly to your home Wi-Fi network, eliminating the need for expensive additional hubs or bridges.